1. Can I return an item?
We do not accept returns, or offer refunds.
2. Can I exchange an item?
We only accept exchanges bought at full-priced from our web store. For our products bought from our retailers, please liaise with them directly.
Our exchange policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you an exchange.
To be eligible for an exchange, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags intact.
All full-priced items can be exchanged for another size, or design of the same value or higher. A top up will be required if the value is higher. (subject to availability), or for store credits (see below for store credits).
Store credits have to be utilized within 3 months from the date of purchase, in a single transaction, and cannot be reinstated once expired.
We reserve the right to refuse exchange of items that do not meet our return policy requirements.
Please examine all items upon delivery, and notify us through email at [email protected] of any discrepancies and/or defects within 14 days of purchase for a valid exchange.
To complete your exchange, we require a receipt or proof of purchase.
3. Non-exchangeable items
For hygiene reasons, the following items cannot be exchanged:
- all oral dental products,
- removable tattoos
4. Can I opt for store credits?
Yes, our exchange policy is flexible. You can exchange full-priced items for another item, or opt for store credits (to be utilized within 3 months from the date of purchase). Store credits have to be used in a single transaction. Store credits cannot be reinstated once expired.
5. Can I exchange a sale item?
Sale items are strictly non-exchangeable and non-returnable. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.
6. Can I exchange an item via courier?
If you would like to do an exchange via mail, please mail the item to us (at your own cost) and let us have the tracking number. We suggest you use a trackable courier, as we are not responsible for any parcels that go missing. Please contact us before hand, so we can set aside the item for you. Once we have received the exchanged item, we will send you an email to notify you. We will also notify you of the approval or rejection of your exchange. We will send the replacement item out via courier, if approved.
7. Can I exchange a defective item?
We are very sorry you have received a defective item. Please get in touch with us via email at [email protected] immediately. We will do our best to assist you as soon as possible.
Please examine all goods upon delivery and notify us of any discrepancies and/or defects within 14 days of purchase for a valid exchange or refund.
8. Extraordinary circumstances
Under extraordinary circumstances, we can consider a refund. Do email us immediately for a discussion, once you have received the item.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within a certain amount of working days.
Do take that the same value will be refunded, excluding delivery charges and promotional discounts.
- Paying for your own shipping costs for returning your item
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Late or missing refunds
If you have not receive a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please do contact us at [email protected].
Contact us at [email protected].